Refund policy

AKARI'S HAIR RETURN & REFUND POLICY

Effective Date: June 19, 2025

Due to the premium, luxury nature of our products and strict federal health and hygiene regulations regarding hair textiles, Akari's Hair enforces a strict return and exchange compliance framework. Please read our operational policy thoroughly before finalizing your procurement.

1. Final Sale & Hygiene Regulations

  • Human hair products are classified as hygienic goods under federal law. Therefore, all sales are final. * Once a package has departed our fulfillment facility and the security seal, hangtag, or bundle ties have been altered, cut, untied, or broken, the item is completely ineligible for return, exchange, or store credit.

  • We do not issue refunds for buyer’s remorse, change of mind, or event cancellations.

2. Eligibility for Store Credit or Exchange

We only authorize an exchange or brand store credit under exceptionally strict conditions:

  • Condition of Product: The hair must be in its original, pristine factory condition. It must not be combed, brushed, unraveled, washed, bleached, colored, cut, or installed. All original packaging, including satin bags, luxury boxes, and security labels, must be fully intact.

  • Timeline: You must submit an official exchange request to our administrative desk within 7 calendar days of the carrier-confirmed delivery date. Any requests made after 7 days will be automatically rejected.

3. Unauthorized Modifications & Stylist Liability

Akari's Hair guarantees the raw structural integrity of our bundles upon delivery. However, we assume zero liability once the hair undergoes modification by a third party.

  • We do not issue refunds, replacements, or credits if the hair is damaged due to over-bleaching, chemical processing, incorrect lifting, improper installation, or poor maintenance by the buyer or their stylist.

  • We highly recommend working with a licensed, high-end professional specializing in raw hair extensions to preserve your investment.

4. How to Initiate a Quality Compliance Review

In the highly unlikely event that you receive an incorrect product order or suspect a factory manufacturing defect:

  1. Do not cut the wefts, untie the bundle, or alter the hair in any way.

  2. Immediately email info@akaris.com within 48 hours of delivery.

  3. Your email must include your official Order Number, a clear description of the issue, and high-resolution photographs/videos showing the intact security ties and the product defect.

Our quality assurance board will review your submission within 3 business days. If approved, we will provide a secure return shipping label and instructions for your exchange or credit allocation. Unauthorized returns sent to our logistics facility without an official approval code will be refused and returned to sender at the buyer's expense.

5. Customer Care Operations

For assistance regarding order specifications or product care protocols prior to purchasing, please contact our support desk: